- Shipping & Returns
Shipping & Returns
If any product your purchase from www.odoreliminatorcandle.com fails to meet your expectations, please contact us by email at firstname.lastname@example.org or toll free at 1-800-252-6353.
You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (up to 5 business days), the time it takes us to process your return once we receive it (1-2 business days), and the time it takes your bank to process our refund request (3-5 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship any address in the continental United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.